8ito - Desenvolvimento Tecnológico

Maintenance and Support

8ito provides maintenance and support services with a trained and certified team by the largest manufacturers, working in conformity with contracted service levels and with the best market practices.

The field technicians are supported by a 24x7 service structure, which register call openings and the history of each occurrence until the event conclusion.

8ito counts on:

• Specialized and certified professionals in hardware and software from the most important server platforms, desktops, printers and network assets.
• Hardware test and repair laboratory.
• Backup, parts and pieces dimensioned according to the client’s asset park.
• Dynamic and effective logistics to meet the demand of parts throughout the national territory.
• Network Operations Center for remote monitoring, prevention and immediate assistance in high-availability environments.

Os técnicos de campo são suportados por uma estrutura de atendimento 24x7, que registra a abertura de chamados e o histórico de cada ocorrência até a conclusão do evento.

A 8ito conta com:

• Profissionais especializados e certificados em hardware e software das mais importantes plataformas de servidores, desktops, impressoras e ativos de rede;
• Laboratório para testes e reparo de hardware; 
• Backup, partes e peças dimensionados de acordo com o parque de ativos do cliente;
• Logística ágil e eficaz para atender a demanda de peças em todo território nacional;
• Network Operations Center para monitoramento remoto, prevenção e atuação imediata em ambientes de alta disponibilidade.